Birchwood Surgery - Willows Veterinary Group

What amazing service we've had from all the team. Our cockapoo needed several teeth out and from the minute we dropped her off the service from the staff has been brilliant. Our little dog was terrified and Paige looked after her throughout her treatment. Page looked after us too when we picked Rosie up. I can't praise Gemma enough. We've gone through a lengthy (2 months) difficult insurance claim. Gemma has worked so hard dealing with them on our behalf and I can honestly say without her determination and help our claim would not have been successful. Today I've had an email to say full payment is to be paid into our bank. Thank you to all the team with a big extra special thank you to Gemma. 5 stars from us !!

First time at Birchwood. The help and assistance brilliant. Took care of me and Jess my dog. Would recommend. To the queen. Many thanks. From Jess. The rottie . Dave Wendy freeman

Samantha Stanway goes up and beyond with her veterinary skills.....She is so compassionate and loving.....I would give her 20 out of 10......She is amazing......thank you Sam.....

Booked an appointment for our cat to get his nails clipped, as he becomes very anxious and stressed, when we try, I usually end up with scratches on both arms trying to hold him from running. 6 to 8 weeks ago, we called in to get the same treatment, the nurse said don't worry, his nails aren't that bad, and didn't charge us the £15. Brilliant, but after calling in today, for exactly the same, the bill was £25.20. Mmmmmmm, change of vets I think, because when phoning back, just to check the price, the vet answered himself, and said that it's because of the other treatment he had. SORRY BUT JUST NAILS CUT TODAY ,I said. Yes the price is correct, £15 then changed his mind to £25.20. So it's farewell to you and your money grabbing company. Ive just phoned another vets and they said £15.00 nothing more, nothing less. Willows must be losing customers in their droves, and I'm one of them. GOOD LUCK anyone who keeps going to them, they just want your money.

Don't bother with this place. They haven't got a clue, only interested in money should be struck off.

If you value your animals life DO NOT TAKE THEM HERE. Absolute disgrace of a vets. They don't feel it necessary to tell you how ill your dog is, and when you later question it they make up excuses and lie and cover their own backs, even said it was near closing time and my dog was in for an emergency appointment, apparently its not their job to tell you the severity of your dogs illness. Absolute liability. And they make decisions for you based on money, and don't tell you at the time they had contacted beechouse to expect your pet as an emergency, then they blame you and say we didn't think you wanted to spend that much money.

Amazing! Very patient and kind for my kittens first visit to the vets. Was a calm and happy experience - thankyou

A mixed review, sometimes a helpful caring and helpful vets full of advice. However when my cat passed away last year it was emotional of course, I was given a panflet of very expensive costs of cremation no other options, the cheapest option was still expensive, upon reflection I wasn't even offered if I could take her home to bury her. Not one staff member offered this suggestion considering how upset I was. I lost my cat & lost ££ money. Recently I took my other cat for his booster, the reception was busy & loud [barking dogs] it doesn't make sense to walk through the dogs waiting area to get to the cat waiting area, whichever way you look at it the dogs & cats will look at each other, interact and stress each other out, the dogs weighing scale is also opposite the cat zone again triggering the cats/dogs. I personally think the reception needs a redesign. I felt uncomfortable attempting to pass the dogs and keep my cat calm with dogs barking & bouncing. I hope these aspects get addressed. Thank you