Birchwood Surgery - Willows Veterinary Group | Vets in Warrington, Cheshire

- Positive reviewers describe patient, calm handling, especially for kittens' first visits, first vaccinations and nervous dogs attending for the first time. - Several owners say staff were friendly, professional and thorough, with clear explanations about what to do over the following weeks or months. - The main negative theme is cost and charging, including complaints about fees for repeat checks or routine procedures, although one reviewer felt the monthly health plan offered good value.

Birchwood Surgery in Warrington is part of Willows Veterinary Group, owned by VetPartners rather than an independent practice. It sees dogs, cats and rabbits, and emergency care is directed to Beech House Veterinary Centre. Recent feedback most often mentions routine appointments such as first vaccinations, boosters and general consultations, with opinions split between calm, informative care and concerns about communication and charges.

Services

•Care for dogs, cats and rabbits.
•Routine preventive care mentioned in reviews includes kitten first vaccinations, cat boosters, puppy appointments and general first-visit checks.
•Minor procedures and nurse appointments mentioned in recent feedback include nail clipping for an anxious cat and a dog being checked and vaccinated.
•Consultations and treatment planning are mentioned for issues such as phantom pregnancy, including medication and discussion of timing before surgery.
•End-of-life support is referenced in reviews, including discussion of cremation arrangements.
•Emergency care is directed to Beech House Veterinary Centre.

Pricing

No published pricing information is currently available for this clinic.

People

No individual vets or nurses are named, but reviews mention a calming, informative vet, a helpful nurse involved in a dog's phantom-pregnancy care, and staff described by some owners as professional, friendly and thorough.

Reviews

Google rating: 4.2/5 from 114 reviews. Recent written feedback is mixed, with warm comments about kind handling and clear explanations alongside several strongly negative comments about costs and communication.

•Positive reviewers describe patient, calm handling, especially for kittens' first visits, first vaccinations and nervous dogs attending for the first time.
•Several owners say staff were friendly, professional and thorough, with clear explanations about what to do over the following weeks or months.
•The main negative theme is cost and charging, including complaints about fees for repeat checks or routine procedures, although one reviewer felt the monthly health plan offered good value.
•A smaller number of reviews raise concerns about communication in urgent or emotional situations, as well as the busy, noisy reception layout and stress for cats passing through areas used by dogs.

Reviews for Birchwood Surgery - Willows Veterinary Group

Note: Showing the 10 most recent Google reviews out of 114 we track in total. Recent reviews may not be representative of overall sentiment.

Simon

2 months ago

Booked an appointment for our cat to get his nails clipped, as he becomes very anxious and stressed, when we try, I usually end up with scratches on both arms trying to hold him from running. 6 to 8 weeks ago, we called in to get the same treatment, the nurse said don't worry, his nails aren't that bad, and didn't charge us the £15. Brilliant, but after calling in today, for exactly the same, the bill was £25.20. Mmmmmmm, change of vets I think, because when phoning back, just to check the price, the vet answered himself, and said that it's because of the other treatment he had. SORRY BUT JUST NAILS CUT TODAY ,I said. Yes the price is correct, £15 then changed his mind to £25.20. So it's farewell to you and your money grabbing company. Ive just phoned another vets and they said £15.00 nothing more, nothing less. Willows must be losing customers in their droves, and I'm one of them. GOOD LUCK anyone who keeps going to them, they just want your money.

John

3 months ago

Don't bother with this place. They haven't got a clue, only interested in money should be struck off.

Michelle Smith

4 months ago

If you value your animals life DO NOT TAKE THEM HERE. Absolute disgrace of a vets. They don't feel it necessary to tell you how ill your dog is, and when you later question it they make up excuses and lie and cover their own backs, even said it was near closing time and my dog was in for an emergency appointment, apparently its not their job to tell you the severity of your dogs illness. Absolute liability. And they make decisions for you based on money, and don't tell you at the time they had contacted beechouse to expect your pet as an emergency, then they blame you and say we didn't think you wanted to spend that much money.

Emma Silvester

Amazing! Very patient and kind for my kittens first visit to the vets. Was a calm and happy experience - thankyou

Bex Gibbons

5 months ago

A mixed review, sometimes a helpful caring and helpful vets full of advice. However when my cat passed away last year it was emotional of course, I was given a panflet of very expensive costs of cremation no other options, the cheapest option was still expensive, upon reflection I wasn't even offered if I could take her home to bury her. Not one staff member offered this suggestion considering how upset I was. I lost my cat & lost ££ money. Recently I took my other cat for his booster, the reception was busy & loud [barking dogs] it doesn't make sense to walk through the dogs waiting area to get to the cat waiting area, whichever way you look at it the dogs & cats will look at each other, interact and stress each other out, the dogs weighing scale is also opposite the cat zone again triggering the cats/dogs. I personally think the reception needs a redesign. I felt uncomfortable attempting to pass the dogs and keep my cat calm with dogs barking & bouncing. I hope these aspects get addressed. Thank you

Stephen Lewis

6 months ago

Took my dog to willows vets for the first time last week and he behaved well, the vet was very calming and informative. I was dreading taking him to the vets as I've not had him long and this was his first visit with me but roll on next month. Thanks to the staff.. from Ste ..and .. Scruff

Mark S

After four years as a loyal client, I’m switching vets to a practice that prioritizes animals over profit. Despite spending thousands with Willows Veterinary Group, my recent experience was disappointing. My dog, with a phantom pregnancy, was checked and vaccinated by a helpful nurse. She needed to wait before surgery to see if she would stop producing milk, but when she still produced milk, I saw a vet who prescribed medication. Now, after positive results, they want me to bring her in again for a check, charging me XXX again, just to issue a repeat prescription. This means paying multiple times for the same issue, first last week, then for the checkup that isn’t needed because I’m completely capable of checking if she’s producing milk, and then for her surgery. It feels like profit is being prioritized over her well-being. Whilst paying for her treatments etc isn’t an issue for me, I absolutely take an issue in profit making over the health of my dog. I’ve had good experiences in the past, but I’ll now seek a practice that truly puts animals first.

Caroline Starkey

7 months ago

I took our 2 kittens to Birchwood Vet's for their first vaccinations. All of the staff were extremely professional and friendly. Everything that I need to do over the next couple of months was explained thoroughly. Nothing was too much trouble.

David Murphy

9 months ago

Fantastic service for our beautiful little puppy Mabel. Have been with Willows fir three years now with our other dog Molly. Always a smile when visiting and find the monthly health plan is value for money.

Birchwood Surgery - Willows Veterinary Group