Orford Lane Vet Surgery – Vets in Warrington
Clinic Overview
Orford Lane Vet Surgery is an RCVS-registered small-animal practice for dogs, cats and rabbits, and is also a veterinary nurse training facility. The clinic’s website states it provides its own out-of-hours care 365 days a year, with emergency services available at Beech House Veterinary Centre.
In the latest reviews available to us, owners most often describe staff making practical adjustments for anxious/reactive dogs (e.g., “go out of their way” to help a reactive dog feel safe). Several reviews also focus on end-of-life care: one owner describes a compassionate, softly spoken vet, an unhurried appointment, and the practice providing paw prints and fur afterwards, as well as liaising with a cremation service the owner chose. One recent negative review conflicts with this, describing two appointments (across two sites) where the owner felt there was “no plan” and found the vets “unprofessional.”
Services
- •Small-animal veterinary care (website states small animal services; species listed: dogs, cats, rabbits).
- •Out-of-hours / emergency care: the practice states it provides its own out-of-hours care 365 days a year, with emergency services at Beech House Veterinary Centre.
- •End-of-life care: euthanasia discussed in reviews, including flexibility to bring an appointment forward as a pet deteriorated.
- •Bereavement keepsakes/support: owner mentions collecting paw prints and fur after their pet’s death.
- •Cremation liaison: review describes staff contacting a cremation provider chosen by the owner and not pressuring them into a particular option.
- •Urgent appointments: one long-term client says the team “always find an appointment for any urgent need.”
- •Pet travel paperwork: a reviewer specifically praises help with “all the paperwork” for taking a pet on holiday.
- •Handling nervous/reactive dogs: multiple reviews mention staff making the dog feel safe and welcome.
People
- •Staff are repeatedly described as professional and friendly, with specific examples including making a reactive dog feel safe and welcome.
- •One reviewer describes an unnamed vet during euthanasia support as compassionate and softly spoken, and emphasises the appointment didn’t feel rushed, forced or pressured.
- •A conflicting account from a 1-star review says two recent visits left the owner feeling there was no clear plan for their dog and describes the vets as unprofessional.
Reviews
Google rating: 4.5 stars from 94 reviews. “”
- •Supportive handling of difficult/emotional situations: detailed praise for euthanasia support, including not feeling rushed or judged and help coordinating cremation collection.
- •Anxiety/reactivity-aware handling: staff “go out of their way” to help a reactive dog feel safe.
- •Access and efficiency: a long-term client reports being able to get urgent appointments; another mentions being seen “on time.”
- •Not all experiences align: one reviewer reports two recent appointments where they left without a plan and felt interactions were unprofessional.
Special Services
Animals Treated at Orford Lane Vet Surgery
Animals We Treat
Companion Animals
Opening Hours – Orford Lane Vet Surgery
Opening Hours
Hours
Reviews for Orford Lane Vet Surgery
Note: Showing the 5 most recent Google reviews out of 94 we track in total. Recent reviews may not be representative of overall sentiment.
Emma Gillan
in the last week
Excellent service, everyone is so professional and friendly and the staff go out of their way to make my reactive dog feel safe and welcome.
Emma Gillan
2 months ago
Excellent service, everyone is so professional and friendly and the staff go out of their way to make my reactive dog feel safe and welcome.
Kirsty Dennis
2 weeks ago
Can not recommend this vet enough! The staff were absolutley amazing with My sweet girl Molly. She was registered with another vets (will not name them but they were atrocious towards my enquiry and rude!) Anyway I rang Willows vet aroumd 5ish weeks ago to enquire about having my sweet girl put to sleep, they were incredible from the second the phone was answered, everything was fairly last minute on my side (didn't want to let my baby go) . Originally had Molly booked in for later on in the month however she was deteriorating quicker than I thought so i made the heartbreaking desicion to bring her appoinment 3 weeks forward, again staff were absolutley amazing. Took Molly into the vets and the vet who supported us (didnt catch her name) was very compassionate, kind, caring and very very softly spoken. All other members of staff who were working that day were fantastic. Nothing felt rushed, forced or pressured and i didn't feel judged. They genuinely made me feel as relaxed as possible given the circumstances. Fast forward to today, I went back into the vets to pick up my sweet girls paw prints and fur and I felt so welcomed and at ease knowing that walking back into the last place I saw my sweet girl would be hard but honestly the staff were amazing ♡ I chose to use a different cremation service (personal choice, nothing to do with the vets), even down to the staff contacting the crem to collect Molly made me feel at ease, again i didnt feel judged nor did i feel pressured into anything, they were just overall amazing! To all the stff at Willows vets Thank you all from the bottom of my heart ♡
Kirsty Dennis
3 months ago
Can not recommend this vet enough! The staff were absolutley amazing with My sweet girl Molly. She was registered with another vets (will not name them but they were atrocious towards my enquiry and rude!) Anyway I rang Willows vet aroumd 5ish weeks ago to enquire about having my sweet girl put to sleep, they were incredible from the second the phone was answered, everything was fairly last minute on my side (didn't want to let my baby go) . Originally had Molly booked in for later on in the month however she was deteriorating quicker than I thought so i made the heartbreaking desicion to bring her appoinment 3 weeks forward, again staff were absolutley amazing. Took Molly into the vets and the vet who supported us (didnt catch her name) was very compassionate, kind, caring and very very softly spoken. All other members of staff who were working that day were fantastic. Nothing felt rushed, forced or pressured and i didn't feel judged. They genuinely made me feel as relaxed as possible given the circumstances. Fast forward to today, I went back into the vets to pick up my sweet girls paw prints and fur and I felt so welcomed and at ease knowing that walking back into the last place I saw my sweet girl would be hard but honestly the staff were amazing ♡ I chose to use a different cremation service (personal choice, nothing to do with the vets), even down to the staff contacting the crem to collect Molly made me feel at ease, again i didnt feel judged nor did i feel pressured into anything, they were just overall amazing! To all the stff at Willows vets Thank you all from the bottom of my heart ♡
Dee Johnson
3 weeks ago
Always been more than happy with willows they have gone above and beyond...The last 2 visits with my old wasn't very good,one vet at orford Lane didn't seem to be very interested the next visit at birchwood wasn't any better.Both times I came away with no plan to sort my dog out and the vet at birchwood playing the other vet off.I could put alot more but I'm trying not to be nasty about how unprofessional they both was...My dog is now with a different vets and happy.
Dee Johnson
3 months ago
Always been more than happy with willows they have gone above and beyond...The last 2 visits with my old wasn't very good,one vet at orford Lane didn't seem to be very interested the next visit at birchwood wasn't any better.Both times I came away with no plan to sort my dog out and the vet at birchwood playing the other vet off.I could put alot more but I'm trying not to be nasty about how unprofessional they both was...My dog is now with a different vets and happy.
pauline edge
3 months ago
Pleasant staff went in on time.
jayne gibbons
a month ago
Amazing service everyone was really nice and my dog was treated like a king .
jayne gibbons
4 months ago
Amazing service everyone was really nice and my dog was treated like a king .
Anita Palicka
2 months ago
I've been with Willows Vet Orford Lane for over 16 years. They always find an appointment for any urgent need, whether it's a life-saving appointment or treatment for a terminal illness. They're also absolutely amazing at handling all the paperwork when you want to take your pet on holiday.
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