Vets4Pets Warrington Riverside

Examples mentioned by reviewers include a £56 consultation, £170 for a cat consultation with eye drops and flea/worm treatment, £150 for a vaginitis visit including £75 for antibiotics, and higher-cost cases such as £4,200 for pyometra surgery and £1,500 for an injured cat assessment and day care. Several reviewers also mention charges for tests and insurance-related admin as a source of frustration.

Vets4Pets Warrington Riverside is a corporate Vets4Pets practice in Warrington. It offers routine pet care, diagnostics and surgery, and is also listed as a veterinary nurse training facility. Recent customer feedback is mixed: some owners praise caring treatment, clear communication and smooth recoveries after operations, while others raise repeated concerns about costs, insurance administration and continuity of care.

Services

•Routine and preventive care: vaccinations, flea and worm treatment, and neutering are all mentioned by owners, including support for a newly adopted cat that was vaccinated and neutered within a month.
•Consultations and medical treatment: reviews mention appointments for ongoing blood-test follow-up, antibiotics for vaginitis, and treatment for eye problems including chloramphenicol drops.
•Diagnostics: blood tests, urine dipstick testing, urine samples sent to an external lab, and X-rays are all referenced in customer accounts.
•Surgery and procedures: owners mention pyometra surgery, dental surgery, cat neutering, and other dog operations that reportedly went without complications.
•Inpatient and nursing support: examples include intravenous pain relief, daytime monitoring and nursing care, plus onward referral where further treatment was needed.
•Training facility: the practice is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. At the same time, pricing is a major theme in recent reviews, with several owners describing bills as high or disputed in relation to what was done.

People

Dr Ezgi Ozkaradigin is the only clinician named in recent reviews and is praised very highly for clear communication, explaining options well, and helping owners feel at ease during a stressful ongoing case.

Feedback about the wider team is mixed. Some long-standing clients describe the team as caring and say their pets have had operations without trouble, while one owner says they do not consistently see the same vet.

Reviews

Google shows 4.6 stars from 366 reviews.

•Recent feedback is mixed but leans negative overall, with the strongest complaints focused on costs and charging, including large bills for surgery, diagnostics and follow-up care.
•Insurance claims and billing administration come up repeatedly in critical reviews, with some owners saying they had to chase paperwork or were unhappy with how claims were handled.
•A smaller group of reviews is strongly positive, praising a polite, helpful team, clear advice by phone, and caring support during consultations and operations.
•Service quality accounts vary: some owners report smooth surgical outcomes and pets that are relaxed visiting, while others describe concerns about delayed referral, continuity of vet, and the handling of more serious cases.

Reviews for Vets4Pets Warrington Riverside

Note: Showing the 10 most recent Google reviews out of 366 we track in total. Recent reviews may not be representative of overall sentiment.

zara percy

3 weeks ago

Always been very polite to me and others too. Very helpful when I call for advice or assistance.

Aneesa Anwar

2 months ago

Our cat was seen by Dr Ezgi Ozkaradigin over an ongoing issue with his blood test results. Ezgi was amazing and truly the best vet we have seen! Her communication was always perfectly clear, she was always able to present us with a number of options that were available - giving us sufficient information about the pros and cons of each and was really helpful in determining next steps and treatment options. She really made us feel at ease and relaxed and made us/and the cat feel like an important patient and was able to offer us comfort in stressful times. Thank you Ezgi!!

Steven King

All about the money now unfortunately . It was bad before, now it’s even worse. £110 just for some antibiotics plus vet consultation fee £55

Samuel Robinson

3 months ago

Puts profit before animal welfare. Corporate greed taking over this vets on a grand scale. More and more in the last year. I’d urge you to watch the programme “Why are Vet Bill so High?” on the BBC 12th Jan and it highlights exactly the problem with this industry which is becoming more exposed and prevalent. This Vets4Pets clinic and chain is a prime example of it. Vets required to push how far they can upsell to gain profit on problems with your animals that come through the door rather than focused on good treatment and keeping costs low.

Amy Clayton

Ridiculous costs and prime example of a vets taking advantage of people who love their pets with ridiculously inflated prices which has gotten worse and worse, particularly over the last year. You also never see the same vet. £4200 for a 4 year old dog’s pyometra surgery. They was ok’d for an upper limit of £4000 if it came to that and surprise surprise, it cost that exact amount. More recently my dog has suffered with vaginitis which cost £150, £75 of which they charged for purely antibiotics and the cheek to charge £5 for a urine sample pot. If you take the sample pot in they want £50 just to “dipstick the urine” which involves putting a test strip into the urine and They then wanted another £370 to send the urine sample off to the lab for testing. That’s diagnostics before you’ve even received any treatment! When I queried the fee as even the receptionist was shocked when she told me what it would cost, the vet went to the back again as she could see I clearly wasn’t going to pay that and somehow came back with a new figure of £180. I’m not sure how they can just halve the quoted price just because I’ve questioned it. That in itself is fishy as Ken. I’d advise you to look elsewhere, find a different or more local vet or shop around. We will be going elsewhere after this episode after putting it up with increasing prices for over five years at this vet which are most certainly not in line with inflation. The practice is most likely raking in hundreds of thousands of pounds in profit every day.

David Hoey

6 months ago

Kelly Hannon

8 months ago

Could be better

Leah Raymond

All about the money! I took my cat to vets4pets a few months ago as he appeared to have been hit by a car. They had me sign a form to allow them to charge up to £1500. And, of course, the bill was exactly £1500. They had the cat around 8 hours and gave him intravenous pain relief and 2 xrays. The largest part of the bill was 'a nurse sat with him all day'. They waited until 6pm to tell me they couldn't treat the cat any further as he had a broken pelvis and required treatment, most likely surgery, elsewhere. No earlier opportunity to get him to another vets etc. So, inconveniently, took the poor cat home over night. He had a bandaged foot with cannula hanging out and cone on his head. His tightly bandaged foot was so swollen by the next day he was lucky not to require surgery! I took the cat to the small animal hospital (Wirral) and they were amazing. For a slightly lower cost than vet4pets they did MRI's and kept the cat overnight and treated him with pain relief. He didn't require surgery as he was lucky the broken pelvis would heal naturally and wasn't life threatening. Then came the insurance claim issues. They refused to submit a claim until the bill was paid in full. Im with petplan so almost 99.9% guaranteed payout. Then came relentless emails phone calls texts from them hounding me for money. I borrowed the money and paid within 24 hours. Once they had their money it all went quiet and I had to chase them to complete the forms for me to claim the money back. I've not yet had chance to change vets, so today I reluctantly took the cat back with a poorly eye, feeling anxious about what the cost would be. The cat was seen (£56 consultation fee) and given eye drops (chloramphenicol) and a de-worm/flea treatment. £170! Im not sure I trust the 4 and 5 star reviews on here......

Michelle John

Please do not take your pet to this practice,they are all about getting as much money as possible from you and I believe it cost our little girl her life,she was feeling poorly so we went into them spending nearly £1000 over a week for tests,on day 2 we spent £240 on blood tests they said showed nothing,over the days we had test after test for them to say, and this is word for word,we needed a second opinion because there equipment isn't the best, to top this off they said it on a Saturday lunchtime which I am sure they did because it would be highly unlikely we could do this at the weekend,we did manage to get our girl to another vet miles away,they repeated the tests at a further cost of £900 this vet said they had done the same tests but had a diagnosis,my little one had kidney failure and has now passed away,my question is why did they not know this when they did blood tests,but we are back with,they just wanted the money,they would not treat her untill I paid up front,clearly all about the money and not our pets,but to do this is absolutely disgusting,please avoid at all costs.all in all they could have told us what was wrong with her on day 2 after the blood tests but they chose to let her suffer through further tests for more money having no thought for her at all, the second vet knew straight away, so it beggers the question, why did they let my little one go through so many tests and suffer so much, MONEY