Dog & Cat Vets in Warrington

## Summary Westbrook Veterinary Centre describes itself as an **independent, locally owned and managed** practice that **opened in 2022**. The website highlights a plan-style offering built around **unlimited consultations**, **24/7 advice via an app**, and routine preventative care (vaccines, parasite control, microchipping), with a stated **20% discount on neutering**. From the latest reviews available, owners repeatedly mention appointments that **don’t feel rushed**, staff being **thorough with questions about ongoing care**, and support around big moments such as **spaying** and **end-of-life euthanasia** (including staff checking in on distressed family members in the waiting area). Several reviews also describe vets handling **nervous or challenging dogs** calmly. ## Services Website and review content mentions the following: - **Unlimited veterinary consultations** (as part of the clinic’s offering on the website) - **24/7 vet advice via an app** (website) - Routine preventative care (website): - **Primary course and annual vaccinations** - **Kennel cough vaccination (dogs)** - **Flea & tick treatment** - **Worm treatment** - **Microchip identification** - Nurse-led routine procedures (website): - **Unlimited nail clips** - **Unlimited anal gland expression** - **Neutering/spaying** (website offers a discount; reviews describe a **spay** following an “informative consultation”) - Care for specific presenting problems mentioned in reviews: - **Sudden blindness** (owner describes the clinic “had the solution”) - **Gastrointestinal upset (“very upset tummy”)** - **Euthanasia/put to sleep** support described by an owner (review) Also listed in structured clinic data: - **Veterinary Nurse Training facility** ## Pricing - **20% discount on neutering** (website) ## People - **Rhys (vet)** is named in multiple reviews. Owners describe: - Taking time to answer questions about a dog’s **continuing care** and being “knowledgeable and understanding” - Managing a **growling/challenging dog** well while remaining **thorough** - **Reception staff** are repeatedly mentioned in reviews for practical support and kindness, including one account where a receptionist **comforted an elderly family member** who was crying during a euthanasia visit. ## Reviews **5.0 stars from 623 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Owners frequently describe staff as **pleasant, welcoming and helpful**, from first registration/check-ups through to ongoing care. - Several reviews highlight **clear, informative consultations** (including decision-making around **spaying**). - Multiple owners mention pets that are **anxious or resistant at other clinics** being more settled here (e.g., willingly getting on the scales). - The clinic environment is described as **clean and modern**. - End-of-life care is mentioned with specific examples of **kindness toward both the pet and family members** during euthanasia.

## Summary Victoria Park Vets describes itself as a small, family-run practice led by husband-and-wife vets Archie and Sarah, and says it makes decisions independently (not based on corporate budgets). The clinic appears set up for both everyday care and more complex work, with on-site diagnostic equipment (digital X‑ray including dental imaging, ultrasound, and in-house laboratory machines) plus a dedicated anaesthesia and surgical suite and separate dog/cat wards and waiting areas. In the latest reviews, owners repeatedly mention fast access for urgent problems (including emergency surgery “straight away”) and practical, cost-aware decision-making (for example, resolving an issue via a phone call and prescription rather than requiring an appointment). End-of-life support is also specifically described, including an at-home euthanasia option. ## Services - Preventative care, and treatment for injury and illness (as described on the clinic website). - Orthopaedic cases are listed as a specialty on the website summary. - Diagnostics and facilities mentioned: - Digital X‑ray (including dental imaging) - Ultrasound - In-house laboratory machines - Surgery and anaesthesia: state-of-the-art anaesthesia and surgical suite (website), with reviews also referencing emergency surgery and an operation to remove/handle a chest mass. - Nursing support mentioned in reviews: - Nail/claw clipping for a nervous/scared dog - Advice and prescription for calming medication around fireworks/Bonfire Night (review mentions advice and medication) - Cancer and complex medical management noted in reviews, including thyroid carcinoma and pancreatitis, and later spread to organs (kidneys/liver/spleen). - End-of-life care: - Owners describe being supported through euthanasia decisions, including a home visit option and in-clinic euthanasia. - One review mentions the clinic caring for a pet after death until cremation. ## People - **Archie (vet)**: Named repeatedly in reviews. Owners describe him listening and working “as a partner” during long-term management of a cat with kidney failure, and being calm and reassuring during a home euthanasia visit (“put [the pet] and ourselves at ease”). - **Sarah (vet)**: Mentioned as delivering difficult news gently and helping guide decisions around serious illness and end-of-life planning. - **Dr. Emily**: Mentioned in one review as being kind and gentle during a cat’s final days. - **Wider team**: Reviews describe staff answering lots of questions and being “very helpful,” including handling a scared dog for claw clipping. ## Reviews **Google: 5.0 stars from 318 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Rapid response in urgent situations: owners describe being seen quickly, including emergency surgery performed immediately. - Cost-awareness and avoiding unnecessary appointments: one owner says their puppy’s issue was resolved via phone call and prescription rather than an in-person visit. - Support through complex, long-term conditions: detailed account of prolonged home care for kidney failure with ongoing vet guidance. - Sensitive end-of-life care: multiple specific mentions of compassionate euthanasia support, including an at-home option and calm handling of after-death arrangements. - Range of day-to-day help alongside major treatment: examples include nail clipping for a fearful dog and advice/medication for fireworks anxiety.

## Summary Burford Lane Veterinary Surgery Limited is an **independent, locally owned practice** (launched **2021**) and a **veterinary nurse training facility**. The clinic holds **Silver Cat Friendly Clinic** status from **International Cat Care (iCatCare)**, and reviews repeatedly describe cat-specific handling in practice—such as a **separate cat area in the waiting room** to reduce stress. Based on recent owner accounts, the team is set up for both routine care and urgent problems, with specific mentions of **vaccinations plus full health checks**, **repeat medication** for ongoing conditions, and support during **emergency surgery/urgent walk-ins**. Practical details owners highlight include **appointments running on time** and staff **staying open after hours** for a serious problem. ## Services Services and capabilities explicitly mentioned include: - **Vaccinations** (including **kennel cough** and **kitten vaccinations**), with vets also doing an **overall/thorough check-up** at the same visit. - **Ongoing-condition management** and **repeat prescriptions/medication** (example: a cat with a “complicated heart condition” and repeat meds described as easy to arrange). - **Urgent care** described in reviews, including being seen for an emergency **without an appointment** and the clinic **staying open after hours** for a serious foot problem. - **Surgery** is referenced in reviews (an “emergency operation”), though no procedure details are provided. - **Cat-friendly facilities**: owners mention a **separate cat waiting area**. - Species mentioned in the available information and reviews: **cats**, **dogs**, and a **rabbit**. ## People - **Rachel / Rachael** (role not stated): repeatedly named in reviews for doing **thorough checks during vaccination appointments**, and for long-term continuity of care (“this is my 3rd dog that has been looked after by Rachel”). - **Alexi** (role not stated): mentioned for **considerate, kind treatment** during a cat appointment. - **Reception team** (not named): noted for small practical touches that help pets settle (e.g., giving a dog “gravy bones”). ## Reviews **5.0 stars from 510 reviews.** Themes below are drawn from the latest written reviews available to us. - **Timeliness and smooth appointments:** owners mention being seen “bang on time” with “no waiting around.” - **Support during urgent cases:** examples include the clinic **staying open after hours** for a serious foot problem and taking an **emergency walk-in** immediately. - **Communication and reassurance in stressful situations:** one emergency visit describes being **kept updated step-by-step** and reassured throughout. - **Cat-focused experience:** owners mention a **separate cat area** and confidence managing complex ongoing issues (including a cat with a **heart condition**). - **Perceived focus on welfare over upselling:** one reviewer explicitly contrasts the practice with others, saying the team put the pet’s welfare “above profit.”

## Summary Maple Veterinary Centres Ltd. is a multi-branch practice that also runs an RCVS-accredited hospital providing 24-hour emergency care. The clinic appears set up for both routine work and more complex cases, with the website listing referral-level care, advanced diagnostics, surgery, and rehabilitation options such as hydrotherapy. Across recent reviews, owners most often point to practical, visit-to-visit details: staff taking time with nervous dogs to help them settle, vets being thorough in examinations and asking lots of questions, and a pet plan that prompts reminders for boosters, tablets, and check-ups. One reviewer also flags a downside: feeling pushed toward add-on services (“up selling”). ## Services Based on the website and recent reviews, services and capabilities mentioned include: - **Routine healthcare** (including check-ups and boosters/vaccinations, as referenced in pet-plan reminders) - **24-hour emergency care** via the practice’s **RCVS-accredited hospital** - **Surgery** - **Referral-level care** - **Advanced diagnostics** - **Hydrotherapy and rehabilitation** - Care for **dogs, cats, and rabbits** - **Ongoing medication supply**, with one owner describing continued treatment for a dog’s **dry eye** - **Veterinary Nurse Training facility** (listed in the clinic data) ## Reviews **4.7 stars from 245 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Handling of anxious pets:** multiple owners mention staff being patient with nervous dogs and working to keep them at ease during visits. - **Thorough consultations and clear answers:** owners describe vets asking many questions, being careful in examinations, and leaving them feeling their questions were answered. - **Gentle technique during treatments:** one long-term client describes a noticeably gentler injection experience after a previous visit where their dog reacted to a needle. - **Pet plan reminders:** owners mention reminders for boosters, tablets, and check-ups as a practical benefit. - **Reception/front-desk interactions:** examples include help booking by phone and a receptionist offering water and comfort to a pet. - **Mixed feedback on sales approach:** one review says the service is very good but feels like there’s pressure to buy additional services.

## Summary The Pet Vet Warrington describes itself as an **independent, family-owned** practice. Based on the website and recent reviews, it appears set up for **day-to-day care plus urgent appointments**, with **7-day emergency care** and a stated policy of **no surcharge for weekends, evenings, or bank holidays**. Owners specifically mention **neutering/castration**, **microchipping**, **vaccination boosters**, and **surgery** (including an **eye procedure to remove excess skin/fur**), alongside reports of **phone updates and step-by-step aftercare instructions** after procedures. Reviews show a split: many describe smooth procedures and good follow-up, while a small number raise concerns about **cost communication** and **continuity of vets**. ## Services From the clinic website summary and the latest reviews, services mentioned include: - **Routine appointments** - **Emergency appointments** (website: emergency care 7 days a week; no surcharge for weekends/evenings/bank holidays) - **At-home appointments** (listed on the website) - **Dental procedures** (website mentions stage 1 and stage 2 dentals being discounted for a limited time) - **“Lumps & bumps” consultations** (website mentions a limited-time offer linked to refunding the initial consult price if further treatment is needed) - **Neutering/castration** (multiple reviews) - **Microchipping** (review mentions booking castration and microchip) - **Vaccinations/boosters** (review mentions booster appointment) - **Surgery** beyond routine neutering (review describes an eye surgery to remove excess skin/fur to reduce irritation) - **Diagnostic imaging** (one review describes being told a scan was needed) Structured clinic data also lists the practice as a **Veterinary Nurse Training facility**. ## Pricing Only limited explicit pricing is mentioned in the inputs: - One reviewer reports being told their kitten needed a **scan for £250**, and that surgery “could be” **“a couple of thousands”** (no exact quote given). - The website states **no surcharge** for emergency care on **weekends, evenings, or bank holidays** (it does not provide amounts). - Reviews conflict on costs: some describe **“affordable pricing”** and **payment plans**, while another describes being quoted one amount on the phone and asked for nearly three times more at reception, followed by an unexplained payment link. ## People Named team members mentioned in reviews: - **Javier (vet)** — described as “brilliant” by one owner bringing in multiple rescue dogs; another review also names Javier as an understanding vet. - **Aphrodite/Afradite (vet)** — named positively alongside Javier as “very understanding” (spelling varies in the review). Other staff feedback (roles not named): - **Vet nurses** are repeatedly credited for practical, procedure-focused support: weighing pets on drop-off, explaining what will happen, providing **phone updates**, agreeing a **pick-up time**, and giving **step-by-step aftercare** instructions after castration/microchipping. - One longer-term client reports dissatisfaction after a “new fit out,” saying staff “hide away,” they felt **ignored**, and that the practice “never have the same vets.” ## Reviews **Google rating: 4.6 stars from 349 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Smooth neutering/castration experiences** are mentioned multiple times, including “swift and successful” outcomes and no complications. - **Clear aftercare and updates**: owners mention phone call updates during the day and detailed aftercare explanations at collection. - **Handling anxious or difficult pets**: owners describe vets managing very anxious dogs compassionately, and a cat that is hard to medicate being calmer during vet visits. - **Surgical outcomes**: one owner describes an eye surgery to remove excess skin/fur to stop irritation, reporting the eyes were left even and they were very pleased with results. - **Cost and communication concerns (conflicting experiences)**: one recent 1-star review describes pressure towards scanning/surgery and confusion about charges (including an unexplained follow-up payment request), while other reviews describe pricing as affordable and mention payment plans. - **Continuity/organisation concerns**: one reviewer says there’s often not the same vets and describes “chaos” and feeling ignored after changes to the practice layout.